Wednesday, August 20, 2014

The One Thing You Can Do to Ensure Customer Loyalty

The first time I used Uber, I was desperate. It was a few years ago, and I was standing on a busy intersection in New York City as a storm rolled in. I was trying to hail a cab to the airport right around the infamous time of the “changeover”—the time of day when the […]

The post The One Thing You Can Do to Ensure Customer Loyalty appeared first on SF Gazette.

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