Friday, December 5, 2014

Why Your Customer Service Is Still Lousy (and What to Do About It)

Most small-business owners incorporate “offering the best customer service possible” into their companies’ mission statements. So why do so many customers still get an awful experience? And what can you do to turn their experience around? First let’s take a look at three key reasons businesses fail at customer service: 1. You see customer service […]

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